01
How to submit a complaint
Send your complaint to [EMAIL] or complete the form on this page.
- your name
- trading account number
- contact details,
- a description of the circumstances, including the dates and ticket numbers of the trades
- your requested remedy, with supporting documents attached
02
Complaint form
Complaint submitted
We will acknowledge receipt of your complaint within 5 business days and send our response to the email address provided.
03
Handling timeframes
Acknowledgement of receipt:
5 business days.
Progress updates where more time is needed:
Every 30 days.
Final response:
Within two months of receipt.
You may also refer your complaint directly to [REGULATOR] or bring proceedings before a court.
04
Complaints register
All complaints are recorded in an internal register, and aggregated data is submitted to the regulator as part of periodic reporting.
